Last updated 11 October 2026.
1. In short
- Code Security starts with a paid trial of $1 for 14 days. FDIE starts with a paid trial of $3 for 14 days.
- When the trial ends, the subscription renews automatically at the plan's price, shown at checkout, and then every month or year until you cancel.
- Cancel any time. If you cancel before the trial ends, nothing more is charged.
- Payments are not refunded: not the trial payment and not any later payment, except in the cases in Section 4.
2. The paid trial
A trial is paid by card at checkout through Dodo Payments, our merchant of record, with any tax shown there. During the trial your organisation has the plan you chose at checkout.
Dodo Payments runs the trial: it takes the trial payment, and on the date shown at checkout it charges the plan's full price to the same card. Dodo Payments may decline a second trial for the same organisation, person or card.
Plan or seat changes during the trial apply as the product describes when you make them, and are charged from the first full payment.
3. Cancelling
In Code Security a Super Admin opens Settings, Plans, and in FDIE an authorised administrator opens Settings, Billing, and selects Cancel. You can also cancel in Dodo Payments' customer portal, linked from the same page.
When you cancel in the product we ask why; a short note, a screenshot or both are optional. We read every answer; the cancellation goes through in the same step.
A cancellation takes effect at the end of the current period: the trial, or the month or year you paid for. Access continues until then, and nothing more is charged. Until then you can undo it.
4. No refunds, and the exceptions
All payments are final. We refund only these:
- A charge taken twice for the same period.
- A charge taken after a cancellation had taken effect.
- Any other amount charged in error by us or our payment partner.
Enterprise subscriptions, purchases under an Order Form and evaluations MAGDOX arranges follow their own written terms.
Write to us about a charge before raising a dispute with your bank; we answer quickly and correct real errors. A chargeback your bank decides in your favour ends the subscription at once.
5. Your legal rights
This policy does not take away any right you have under consumer law that cannot be excluded, such as rights under the Consumer Protection Act, 2019 in India or withdrawal rights for consumers in the European Union or the United Kingdom. Where such a right gives you more, it applies.
6. Changes and contact
The version of this policy you accepted at checkout applies to your subscription until you accept a later one. A change never applies to a payment already made.
Questions about a payment: support@magdox.io. A complaint goes to our Grievance Officer, Manish Sharma, Chief Executive Officer, at grievance@magdox.io, who acknowledges it within 24 hours and resolves it within 15 days.