DPDPA Rights

This page explains your rights under India's Digital Personal Data Protection Act, 2023 ("DPDPA") as a user or visitor of the Magdox website and platform, and how to exercise them.

1. Our Commitment

Magdox Private Limited is committed to complying with the DPDPA for individuals located in India. This page explains your rights and how to exercise them with respect to the Magdox website and SaaS platform.

2. Key Terms Under the DPDPA

Data Fiduciary: Magdox Private Limited, which determines the purpose and means of processing your personal data.

Data Principal: the individual to whom the personal data relates (you).

Personal data: any data about an individual who is identifiable by or in relation to such data.

3. Your Rights as a Data Principal

If the DPDPA applies to you, you have the right to: access information - obtain a summary of the personal data we hold about you and the processing activities carried out on it; correction and erasure - ask us to correct inaccurate or incomplete personal data, update it, or erase data no longer necessary for the purpose it was collected, subject to legal retention requirements; grievance redressal - have a readily available means to register a complaint about how we process your personal data; nominate another individual to exercise these rights on your behalf in the event of your death or incapacity; and withdraw consent at any time where processing is based on consent, as easily as it was given. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

4. How to Exercise Your Rights

To submit a request, contact us at [email protected] with "Data Principal Request" as the subject of your message. Include your name and the email address associated with your account (if any), a description of the right you wish to exercise, and any information that helps us verify your identity.

5. Grievance Officer and Escalation to the Data Protection Board

If you are not satisfied with our response to your request, you may escalate your grievance to our Grievance Officer, and subsequently to the Data Protection Board of India as established under the DPDPA.

Grievance Officer
Email: [email protected]
Response time: within 30 days of receipt of complaint

6. Response Timeframe

We aim to respond to verified requests within 30 days. If a request is complex, we may require additional time and will notify you accordingly.

7. Related Pages

See our Privacy Policy for full details on data collection and use, our Cookie Policy for cookies and tracking technologies, and our Data Processing Agreement, available to any paid-tier customer acting as a Data Fiduciary or Controller.