Cookie Policy

This Cookie Policy explains what cookies and browser storage technologies the Magdox website and platform use, why we use them, and how to manage your preferences. It should be read together with our Privacy Policy.

1. What Are Cookies and Storage Technologies?

Cookies are small text files stored on your device when you visit a website. They help the site remember information about your visit, such as your preferences or authentication state. Alongside HTTP cookies, we use browser LocalStorage to remember your cookie-consent choice, and web applications may use SessionStorage to maintain session tokens. Cookies set by us are "first-party cookies." Cookies set by anyone else, such as a third-party widget embedded on our site, are "third-party cookies" - Section 4 covers third-party cookies currently in use.

2. Categories of Cookies and Storage We Use

Strictly necessary. Required for core site and platform functionality: session management, security (CSRF protection), and authentication. These cannot be disabled.

Functional. Remembers your preferences, including the choice you make in our cookie-consent banner itself, so we don't ask again on every visit. Stored in browser LocalStorage, not a cookie.

Analytics and lifecycle messaging. We use Mixpanel for product and website analytics, and Customer.io for lifecycle and marketing messaging. Both are consent-gated: their scripts do not load and no cookie is set until you affirmatively accept through our cookie-consent banner, in line with the DPDP Act's consent requirements. Declining, or not responding, keeps both off.

We do not use any cookie or storage mechanism on this site for advertising or cross-site ad retargeting.

3. Managing Your Cookie Preferences

You can accept or decline analytics cookies through the consent banner shown on your first visit, and you can control or clear cookies and site storage generally through your browser settings at any time. Disabling essential cookies may affect your ability to stay signed in or use core features of the Service. Withdrawing consent for analytics cookies does not affect the lawfulness of processing carried out before withdrawal.

4. Third-Party Cookies & Embedded Content

The Zoho Bookings scheduling widget embedded on our demo-booking modal loads content from Zoho's domain and may set cookies under its own domain per Zoho's Privacy Policy. We do not control what Zoho does with this data within that embedded context - review their privacy policy directly for details.

Our Contact page submits directly to Zoho Corporation's Web-to-Lead form endpoint via a standard browser form submission - this is a direct navigation to Zoho's endpoint, not a script embedded on our page.

Checkout is handled by our payment processor, Dodo Payments, which sets necessary transaction cookies under its own domain during checkout per Dodo Payments' Privacy Policy.

We do not permit any cookie on this site to be used for advertising, ad targeting, or cross-site tracking of any kind, by us or by any third party.

5. Changes to This Policy

We may update this Cookie Policy as our use of cookies and storage technologies changes, or as further rules are notified under the DPDP Act. The "Last updated" date above reflects the most recent revision.

6. Contact

Questions about this Cookie Policy can be directed to [email protected].