Terms of Service

These Terms of Service ("Terms") are an electronic record under the Information Technology Act, 2000 and rules made thereunder, and govern your access to and use of the Magdox competitive-intelligence platform, operated by Magdox Private Limited ("Magdox," "we," "us," or "our"), a company incorporated under the laws of India with registered address at St No. 8, Arabinda Nagar, Barbani, Bardhaman, Hindustan Cables, West Bengal 713335, India (the "Service"). By creating an account, clicking "I agree," or using the Service, you accept these Terms in full. If you are agreeing on behalf of an organization, you confirm you have the authority to bind that organization. The Service is intended for users who are at least 18 years old.

1. How These Terms Fit Together

For Enterprise customers, these Terms are supplemented by an Order Form and, where applicable, a Data Processing Agreement. These Terms incorporate our Refund Policy and Privacy Policy by reference.

2. What Magdox Is

Magdox monitors publicly accessible competitor signals that you configure through your watch list, including pricing and product pages, public hiring-platform data (for example, Greenhouse, Lever, Ashby), and public news and funding coverage, and delivers plain-English digests by email, Slack, Microsoft Teams, or webhook. Magdox does not access data behind authentication, paywalls, or other access controls, and does not circumvent any website's technical protection measures or published terms of service. Feature availability depends on your subscription plan.

3. Your Account

You must provide accurate, current information when creating an account and keep your login credentials confidential. You are responsible for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

4. Acceptable Use

You agree not to: (a) reverse-engineer, decompile, or attempt to derive the source code of the Service; (b) use the Service to violate any applicable law, including the Information Technology Act, 2000, the Copyright Act, 1957, or the Digital Personal Data Protection Act, 2023; (c) attempt to circumvent rate limits, access controls, or security measures; (d) use the Service to build, train, or benchmark a directly competing product; (e) configure watch lists to monitor or extract data in a manner that breaches a third party's terms of service or requires bypassing authentication; (f) resell, sublicense, or provide the Service to third parties without our written consent; or (g) systematically retrieve data from the Service to build a separate collection, compilation, or database, other than through your own account's normal use of our documented API.

5. Your Content and Licence

You retain all ownership rights in the configuration data, watch lists, keywords, and signals you create in Magdox ("Customer Content"). You grant Magdox a limited, non-exclusive, worldwide licence to host, copy, process, and transmit Customer Content solely to provide, maintain, and improve the Service for you.

5A. Third-Party Materials

"Third-Party Materials" means information about competitors that is accessed via the internet or other publicly available means, including public web pages, job listings, news articles, patent filings, social media posts, and other publicly accessible content. Third-Party Materials are not Customer Content and are not subject to the confidentiality obligations in Section 9. Magdox may collect, store, index, and analyse Third-Party Materials across all customer accounts to improve the accuracy and depth of the Service.

5B. Platform Intelligence Data

"Platform Intelligence Data" means aggregated and anonymised information, data, statistics, or reports derived from or compiled through the operation of the Service, including but not limited to signal frequency, industry trends, competitive benchmarks, market movement patterns, and other insights that do not identify any individual Customer, user, or contain Customer Content. Magdox owns all right, title, and interest (including all intellectual property rights) in and to Platform Intelligence Data. Once Platform Intelligence Data is generated in compliance with this Section, it does not constitute Customer Content or personal data. Magdox may use Platform Intelligence Data for any lawful purpose, including improving the Service, creating industry reports, and enhancing the insights delivered to all customers.

5C. AI and Machine Learning

Magdox digests, battlecards, and insights are generated using an AI provider of your own choosing (bring-your-own-key: OpenAI, Anthropic, Gemini, Azure OpenAI, DeepSeek, Kimi, Qwen, or any compatible custom endpoint). Customer Content will not be used to train, validate, or enhance any AI or machine learning features except solely for the benefit of the Customer from whose account the data originates. This restriction does not apply to Platform Intelligence Data, which may be used to improve AI-powered features across the Service for all customers.

6. Intellectual Property

The Service, including its software, design, digest methodology, and trademarks (including "Magdox"), is the exclusive property of Magdox and its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable Indian and international intellectual property laws. Nothing in these Terms transfers any such rights to you except the limited right to use the Service as permitted here.

7. Subscription, Fees, Taxes, and Refunds

Payments for paid plans are processed by Dodo Payments, which acts as the Merchant of Record for all paid transactions. Dodo Payments is the seller of record, handles all payment processing, calculates and remits applicable taxes (including VAT, GST, and sales tax) based on your billing location, and issues your invoice and payment receipt. Your payment is additionally subject to Dodo Payments' own terms, available at dodopayments.com. Paid plans bill in advance on a recurring basis in USD, with fixed INR pricing available for customers billing in India. Fees are non-refundable except as expressly set out in our Refund Policy or where required by applicable consumer protection law. We may revise pricing on 30 days' written notice; continued use of the Service after the notice period constitutes acceptance of the revised pricing.

8. Free Trial

We offer a 15-day free trial on all self-serve plans. To start a trial, you must provide valid payment details at signup. At the end of the 15-day trial period, your registered payment method will be charged automatically for the plan you selected unless you cancel your subscription before the trial ends. There is no free tier after the trial ends. You will not be charged if you cancel before the trial period expires.

9. Confidentiality

Each party will protect the other's non-public business, technical, and product information with at least the same degree of care it uses for its own confidential information of similar nature, and will not disclose it except to employees, contractors, and sub-processors bound by equivalent confidentiality obligations, or as required by law. This Section survives termination of these Terms for five (5) years, except for trade secrets, which remain protected for as long as they retain trade secret status.

10. What Magdox Can and Cannot Do

Magdox aggregates and summarises publicly available third-party information. We do not control, verify, or guarantee the accuracy, completeness, or timeliness of source data monitored from competitor websites, hiring platforms, or news feeds. Digests and AI-generated summaries are provided for informational purposes only and do not constitute business, legal, financial, or investment advice. Source data is checked on a schedule, not in real time; a change made to a competitor's public page may take up to your plan's digest interval to appear. Magdox cannot detect changes on sources that require authentication, block automated access, or are not configured in your watch list. Except as expressly stated, the Service is provided "as is" and "as available" without warranties of any kind, to the extent permitted by the Consumer Protection Act, 2019 and other applicable law.

11. Force Majeure

Neither party will be liable for delay or failure to perform (except payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, labour disputes, internet or utility failures, cyberattacks, governmental action, or changes in law that materially affect the availability of source data Magdox monitors.

12. Disclaimers and Limits on Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill, arising out of or relating to these Terms or the Service. Magdox's aggregate liability arising out of or relating to these Terms will not exceed the fees paid by you to Magdox in the 12 months preceding the event giving rise to the claim. Nothing in this Section limits liability for gross negligence, wilful misconduct, breach of confidentiality, or a party's indemnification obligations. You agree to indemnify and hold Magdox harmless from third-party claims arising from your breach of Section 4 (Acceptable Use) or your Customer Content.

13. Suspension and Termination

We may suspend or terminate your access, with notice where reasonably practicable, if you breach these Terms, fail to pay undisputed fees, or create a security or legal risk to the Service or other users. You may close your account at any time from your account settings; termination does not entitle you to a refund except as set out in the Refund Policy. When the Service ends, you will have a reasonable window (at least 30 days) to export your Customer Content. On termination, Sections 6, 9, 10, and 12 survive.

14. Export Compliance and Sanctions

You confirm that you are not located in, and are not a national or resident of, any country subject to a comprehensive U.S., EU, or UN embargo, and that you are not on any restricted-party list maintained by those authorities.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, without regard to conflict-of-laws principles. Any disputes arising under these Terms will be resolved in the competent courts of West Bengal, India.

16. Grievance Officer

In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Consumer Protection Act, 2019, Magdox has appointed a Grievance Officer to address complaints regarding the Service:

Grievance Officer
Email: [email protected]
Registered address: St No. 8, Arabinda Nagar, Barbani, Bardhaman, Hindustan Cables, West Bengal 713335, India
Complaints will be acknowledged within 48 hours and resolved within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.

17. General

These Terms, together with our Privacy Policy, Cookie Policy, Refund Policy, and (where applicable) Data Processing Agreement, constitute the entire agreement between you and Magdox regarding the Service. If any provision is held unenforceable, the remaining provisions continue in full force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you will be sent to your account email; notices to us should be sent to [email protected].